Refund policy

RETURN AND REFUND POLICY

Original artwork

Each CALMA artwork is an original, one-of-a-kind work. All sales of original artwork are final. We do not accept returns or exchanges for change of mind.

Commissioned and sale works

Commissioned works, custom orders, deposits, and works purchased on sale are final sale.

Damage in transit or incorrect items

If an artwork arrives damaged, or you receive an incorrect item, email LOS@CALMA.ART within 48 hours of delivery. Include your order number and clear photographs of the artwork, exterior packaging, interior packaging, and shipping label. Keep all packaging until the claim is resolved.

Please do not return an artwork without written authorization. We will review the documentation and coordinate the appropriate remedy, which may include an insured-shipping claim, conservation or repair, replacement when possible, or a refund. Any approved refund will be issued to the original payment method after the returned work is received and assessed.

Frames

When an artwork is sold framed, the selected frame is included as part of the work. Any reframing requested after delivery is the collector’s responsibility.

Nothing in this policy limits rights that cannot be excluded under applicable law.

Questions: LOS@CALMA.ART